Tag: travel delays
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Sitting in Philadelphia Airport drinking a pint of Hop Hog IPA beer from the Lancaster Brewing Company in nearby Lancaster, PA reminded me of a recent USA Today article about… Listen to Episode →
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The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan… Listen to Episode →
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The Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica… Listen to Episode →
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A New York Times article provides an interesting behind-the-scenes view of the balance airlines are trying to strike between maximizing revenue through overbooking, and raising the ire of customers and… Listen to Episode →
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